Privacy Policy

Last updated: January 2026

GuestBuddy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chatbot service for vacation rental properties.

1. Information We Collect

We collect information that you provide directly to us:

• Account Information: Name, email address, and password when you create an account
• Property Information: Details about your rental properties including descriptions, amenities, and contact information
• Guest Check-in Data: Names, contact details, and identification information submitted through check-in forms
• Chat Conversations: Messages exchanged between guests and the AI chatbot
• Payment Information: Processed securely through Stripe; we do not store credit card numbers

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our chatbot services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Train and improve our AI models to provide better guest assistance
• Comply with legal obligations (e.g., guest registration requirements)

3. Information Sharing

We do not sell your personal information. We may share information:

• With property owners for guest check-in data they are legally required to collect
• With service providers who assist in our operations (hosting, payment processing)
• To comply with legal obligations or protect our rights
• With your consent or at your direction

4. Data Security

We implement appropriate technical and organizational measures to protect your data:

• 256-bit SSL encryption for all data transmission
• Secure cloud infrastructure with regular security audits
• Access controls and authentication requirements
• Regular backups and disaster recovery procedures

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Chat history is retained for 90 days. Guest check-in data is retained as required by local regulations (typically 1-3 years).

6. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

7. Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking or advertising cookies.

8. Third-Party Services

Our service integrates with:

• OpenAI: For AI-powered chat responses
• Stripe: For payment processing
• Firebase: For authentication (Google/Apple sign-in)
• SendGrid: For email delivery

9. Children's Privacy

Our service is not directed to children under 16. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or through our service.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: info@guestbuddy.co
Address: GuestBuddy, Croatia